The tickbox shown in your screenshot, does not show for me. I mentioned I go through all the custom options, which I did from that screen also, including the additional software section, but still did not see anything mentioning it. I ran the installer a 3rd time, but just as before, even though you posted a screenshot showing it, it's not there. Hopefully Magix will see all of these posts and give an option in the software to uninstall-reinstall pools that we have paid good money for your help. Thank you for sharing your experience because i was at a total loss. Its incredibly frustrating and the amount of support information is dismal at best. Apparently in an older version of the software, there was an option for 'download all owned content' but it is gone from the current version and there is no way to force the program to reinstall a lost soundpool. In fact I spent so long trying to figure something out that your post about the producer planet site is the only thing that helped me. I'd still greatly appreciate any input you could give me and let me know if I did the right thing or not? Logged in, went to my products, downloaded them one by one and manually added them by unzipping them to the correct folder.Īpart from doing it that way, isn't there an easier way to recover your purchased media through the program, rather than navigating to a website and extracting them manually to a folder? When you first buy them it offers to download and install them, so shouldn't you be able to click on them from within the program again and redownload and install again? I'm confused as to if I'd just done it the long way round and overly complicated matters or if there's an easier way to do it that I couldn't workout. This reloading the other ones, but not the one that Stranger Synths collection that's missing.Įdit2: I have located the soundpools from a website that was mentioned in another post ( ). Intel i7-5960x, 16GBs DDR3 RAM, 1TB Samsung Evo SSD.Įdit: I have also tried the rescanning soundpools option from settings. This is the first soundpool purchase I have made that cost me anything, and I've read I only have a 14 day window to redownload it or something? I'm practically panicking/tearing up over this. Also I've checked the Soundpool folder on the system, and the Stranger Synths are also missing from there. How do I add my newly acquired soundpools to my soundpool library, and download and install them?
After reloading the program, the store reports the Stranger Synths as acquired, yet in my soundpools it's still missing and not installed. However after making the purchase, it got stuck on installation of the soundpool until it eventually crashed. I have recently purchased Stranger Synths collection using a voucher within the Music Maker 2020 program.
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